Stay informed
University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.
at the Computer Help Desk website, as well as and .
Posted on April 25, 2025 at 10:38:30 pm by gavinhill@uvic.ca
Effective date: April 29, 2025 at 02:30:00 pm(5 hours ago)
Effective 5 hours ago: Network Services will be performing maintenance in VIA-1F on 2025-04-29 starting at 07:30 am.
There may be a brief outage in data, voice, and wireless services at that time.
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Gavin Hill, Network Services
Posted on April 25, 2025 at 10:45:25 pm by gavinhill@uvic.ca
Effective date: May 01, 2025 at 02:30:00 pm(1 day from now)
Effective 1 day from now: Network Services will be performing maintenance in DTB-1F on 2025-05-01 starting at 07:30 am.
There may be a brief outage in data, voice, and wireless services at that time.
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Gavin Hill, Network Services
Posted on April 28, 2025 at 05:29:15 pm by scampbel@uvic.ca
Effective date: April 30, 2025 at 01:00:00 pm(17 hours from now)
Effective 17 hours from now: Network Services will be applying a minor security patch bundle to the operating system and software code on the production LoadBalancers on April 30th, 2025 starting at 6:00 am.
Active service will move from EDC2 to EDC1 running the patched version. If there are no problems noted then the EDC2 loadbalancer will be patched and active service restored to EDC2.
Only one LoadBalancer is being upgraded at a time and they operate in failover mode so there should be no extended downtime. Some connections to services may be reset requiring the user to re-enter credentials when active service is moved between data centers.
This informed will be updated after the change is complete.
Any problems encountered should be directed to netadmin@uvic.ca.
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Scott Campbell
Team Lead, Network Infrastructure
Network Services
scampbel@uvic.ca
Posted on April 28, 2025 at 07:50:02 pm by dcs@uvic.ca
Effective date: May 02, 2025 at 01:00:00 am(2 days from now)
Effective 2 days from now: Thursday night, starting at 6pm, we will be patching the Oracle databases. This work should be transparent to end users with no outages expected.
Thank you,
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Dave Sanderson
Clearihue C018
472-5564
Posted on April 28, 2025 at 08:32:22 pm by matthewb@uvic.ca
Effective date: April 29, 2025 at 02:30:00 pm(5 hours ago)
Effective 5 hours ago: Update: The REDCap service has been updated and is now available.
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The REDCap service will be briefly unavailable Tuesday April 29 between 7:30AM-9:00AM in order to apply an important update. This message will be updated when the changes are complete.
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Research Computing Services
arcsupport@uvic.ca
Posted on April 29, 2025 at 04:26:12 pm by baconm@uvic.ca
Effective date: April 29, 2025 at 11:00:00 pm(3 hours from now)
Effective 3 hours from now: Identity IQ and Netlink services will be unavailable for an extended period starting around 16:00. I will update this ticket once work is complete.
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Matthew Bacon
Systems Analyst, Production and Technical Support
Posted on April 29, 2025 at 05:34:26 pm by bfleming@uvic.ca
Effective date: May 04, 2025 at 02:00:00 pm(4 days from now)
Effective 4 days from now: There will be an outage of BAN1P apex applications only on Sunday, May 4th from 7am to 1:00pm while the apex software is upgraded. Other apex applications should not be affected. The following applications will be unavailable during this time:
EPAY - E-Pay
LOC - UVic Lockbox Load
HDL - HR Data Load
AIRS - Applicant Information Review System
MB - Mailroom Billing
BATS - Banner Administrative Table System
OAA - Online Application Administration Tool
APS - Privacy and Security Training Application
AA - Signing Authority
PRCH - Convocation Parchment
TAE - Timely Access Emails
LLU - Law LSAT Uploader
VOE - Verification of Enrolment
LMS - Cross-listed Course Management
HSAM - High School Assessment Module
BSPAL - Study Permit Attestations
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Bob Fleming
Database Administrator
UVIC Online
University Systems
250-853-3195
Posted on April 29, 2025 at 06:17:12 pm by connerm@uvic.ca
Effective date: April 29, 2025 at 06:14:00 pm(1 hour ago)
Effective 1 hour ago: Orbis Accordion will be updated today beginning at 12:00 p.m., until approximately 2:00 p.m. The system will be inaccessible during this time.
Thank you,
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University Systems