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Increase self-awareness and emotional intelligence and deepen a focus on developing others.

What you will learn

This course will help you build trust in your team and organization, and you'll be better prepared to understand and effectively resolve complex issues. It focuses on the factors that encourage people to build strong work relationships, and promote high levels of accountability and commitment.

Key learning objectives:

• learn how to create a positive team culture and motivate team members to support your organization's goals
• understand the basics of trust, including the 3 questions people ask to decide if they can trust their leaders
• develop skills for managing your emotions, staying focused and making clear decisions under daily pressures
• recognize and handle your own assumptions and those of others to reduce conflicts
• learn how to talk through complex issues in ways that promote commitment and accountability
• gain the skills to prepare for and lead effective one-on-one conversations in challenging situations

Course content

Part 1: The context of your leadership

• • what organizational or team culture is about and how you can shape it
  • a new definition of leadership success
  • the dynamics of trust: how your day-to-day choices build or undermine trust

Part 2: The internal disciplines of a trustworthy leader

• • how our brains create subtle traps
  • how to manage your emotions when things get tough
  • how to manage your voice to balance power

Part 3: Managing your impact and engaging others

• • the conditions that drive trust and engagement
  • dealing with differences using dialogue
  • the power of great questions

Part 4: Difficult conversations

• • how to wisely address issues while building collaboration and workable solutions
  • how to prepare for tough conversations
  • the flow of tough conversations
  • the outcomes of tough conversations

Who attends

• new leaders: learn the skills and concepts to build a strong foundation in people leadership
• current leaders: learn frameworks and skills to help you adjust to a changing workforce and maintain higher levels of trust and commitment
• senior leaders: learn strategies to build effective cultures and frameworks you can use to coach other leaders
• project leaders: learn about the intricacies of keeping team members focused and the skills to defuse difficult situations before they escalate

Fees & cancellations

$1,395 (plus tax)

Tuition includes all course materials and a certification of completion.

Team savings*:

• save 10 per cent per registrant with a group registration: 3 or more people from the same organization registering at the same time
• fill out the online registration form and select 10% group discount as the payment option

Space is limited so register today!

*Discounts cannot be combined with any other discount or special offer.

Cancellations

Full refunds are provided for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

Instructor

Chloé Norman

Chloé Norman is a dedicated facilitator who empowers people to see through new lenses, fostering innovative solutions and behaviours. Growing up alongside Heart of The Matter, a family-run leadership development organization, she has a deep-rooted commitment to personal development. Since 2011, Chloe has designed and delivered programs for top technology and telecommunications companies, impacting thousands of new leaders.

Project management & engineering credits

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Enhance your professional skills.